Every week, UX Q&A Cards are created to help product managers refresh their memories. They will receive the entire deck of cards once the coaching is completed. The cards are all issues with genuine problems with IKEA products.

How do you get the mouse to eat the cheese? A cute analogy can trigger users' interest and increase comprehension in the first session.

The video depicts the actual online interview between our user researchers and customers. Customers’ voice is always powerful.

We understand students' learning behavior from a scientific standpoint thanks to the cognitive learning model, which allows us to develop more beneficial and efficient experiences. In the field of educational products, cognitive psychology theory, often known as learning sciences, can assist us in putting our educational design into practice and avoiding design that is antithetical to the learning process.

Learning is a long-term and progressive process that changes people's cognition and behavior; hence, an effective evaluation of students' development and design iteration is critical. In IKEA, a subjective questionnaire at the end of our coaching is insufficient to demonstrate our true influence on product managers. To increase the credibility of the learning assessment, more daily assessments should be used.